We're building a better web store!
Here's what you need to know
Dear Wizard’s Tower customers,
Thank you for your patience in the coming days. We know you have been dealing with a number of frustrating service disruptions to our web store and buylist submissions in the past weeks. We do appreciate your continued support.
Good news: You have likely noticed that we have transitioned to a new web store service that will provides smoother experience for everyone. If you have any preorders in motion, don’t worry: everything will proceed as normal, same for store credit, we've transferred all that over for you! We’ll have more exciting news about our transition in the coming days, so stay tuned.
If you have any questions or concerns, please give us a shout at the Tower:
(613) 843-0705
(866) 289-0705
Support@WizardTower.com
FAQ's
Welcome to our new online store!We are excited to have launched our new online store and buylist site, here are some frequently asked questions we've gotten so far that will help you get started!
Q: How do I get access to my existing account?
A: Sign into the new website using the same email you had and sign in with Shop using the same email. You'll be emailed to verify your account.
Q: What information is carried over from the previous website?
A: The only information that will carry over from the old website is your Store Credit amount. Other items like order history and wishlist information were not able to be moved over to the new website. If you login with the same email and do not see your Store Credit on your account , please contact us at support@wizardtower.com and we will work on getting that on your account!
Q: What ways can we pay on the new website?
A: Payment methods include Credit Card, Pay Pal, Store Credit, Shop, and GPay.
Q: How do I sell cards to you?
A: Selling cards can be done from the online store by clicking on Buylist in the top navigation bar or visiting our buylist website at https://buylist.wizardtower.com/
Q: Is the buylist website connected to your online store?
A: Our online store and buylist website are two separate websites. The buylist website will require a separate login account. Please use the same email if possible, that your online store account is setup with. Payment still works the same as normal, with Cheque, Paypal and Store Credit as Payment options, as well as Cash for in-store buylist drop-offs.
Q: How will Store Credit from the buylist website be moved to my online store account?
A: Once your buylist is completed and you've chosen Store Credit as payment, we will add Store Credit to your online account with the same email address. If you don't have an online account yet we will email you to help you get it setup.
Q: Am I able to us Store Credit to purchase Pre-Orders?
A: We recently changed website hosts over to Shopify and with it has come many improvements (site consistency and speed, more shipping options, more ways to pay for orders), but it has also come with some unexpected limitations. Currently Shopify doesn't allow Store Credit to be used for pre-orders or deferred payment orders. This isn't just limited to us, but all Shopify online stores. What we are doing to help counteract this is making sure for all major product releases that we have a healthy quantity available at launch in which you can use your Store Credit to purchase them. We will have a launch window in which we will add all remaining stock of an item usually 2 days before releases so those looking to use Store Credit for their orders can pick up the product they need.